Posts Tagged ‘campaign audit’
Search Engine Referral Rates by Page in SERPs
I’ve been asked a lot of questions over the last 10 years about how deep in the search results do people actually go before they clicked through on a result. In the past I’ve run a few reports on this information, but using only a month or two worth of data.
I just ran another report, but instead of two months, I used a sampling of our data representing ~300MM search referrals pulled from a much longer time period. What I found was the percentage of traffic from page one is actually increasing over time
I didn’t segregate out PPC or image searches, so this data does represent referrals in the aggregate. When we look at the hard numbers behind the data, the growing gap between page 1 and the rest is stunning.
| 2007-04 | 2007-05 | 2007-06 | 2007-07 | 2007-08 | 2007-09 | |
|
Page 1
|
85.50% | 86.03% | 87.18% | 87.79% | 88.07% | 88.40% |
|
Page 2
|
7.61% | 7.52% | 6.90% | 6.52% | 6.47% | 6.44% |
|
Page 3
|
2.84% | 2.71% | 2.48% | 2.35% | 2.28% | 2.21% |
|
Page 4
|
1.30% | 1.19% | 1.09% | 1.04% | 1.00% | 0.92% |
|
Page 5
|
0.82% | 0.75% | 0.69% | 0.66% | 0.64% | 0.58% |
| 2007-10 | 2007-11 | 2007-12 | 2008-01 | 2008-02 | 2008-03 | |
|
Page 1
|
88.42% | 88.47% | 88.81% | 88.90% | 88.78% | 89.71% |
|
Page 2
|
6.47% | 6.44% | 6.23% | 6.19% | 6.39% | 5.93% |
|
Page 3
|
2.20% | 2.16% | 2.05% | 2.06% | 2.04% | 1.85% |
|
Page 4
|
0.92% | 0.91% | 0.89% | 0.88% | 0.87% | 0.78% |
|
Page 5
|
0.57% | 0.57% | 0.55% | 0.55% | 0.54% | 0.46% |
It’s stunningly obvious that Page 1 generates the vast majority of traffic. Everyone knows this intuitively, but this data provides the facts to substantiate it. Page 2 still gets some traffic, but it’s negligible by comparison. While not appearing to hold much value, these placements are not entirely worthless.
Although a Web page which is found on Page 2 or lower on search engine result pages, (SERPs) may not get much traffic, you want to make these pages some of the prime targets in your SEO campaign. Although people aren’t finding these pages as often, they have incredibly high value simply because the search engines are finding and placing them, just a few small steps away from the success of page one.
Consider it from the opposite perspective: 90 percent of search engine users never venture beyond the first page of results. Listings found on page 2 of the SERPs are incredibly valuable, just not quite valuable enough to make it to page 1. These pages are your gems in the rough, and should be thought of as home-runs in waiting. With a little work, they can easily place on the first page, and you can hit it out of the park on an SEO campaign, just by concentrating your efforts in the right places.
Find the pages where you’re achieving page 2 or 3 placements, and focus on optimizing and improving the pages found there. Small adjustments can bump you up onto page 1, and will make your traffic soar. Get more pages moving up in the listings, and the effect on other pages in your Website is cumulative.
Getting Refunds from Yahoo! and Google for PPC Campaign Errors
A lot of people focus in on how to get refunds from Google or Yahoo for Click Fraud issues. Google doesn’t always call it click fraud, they often call them invalid clicks, and when they catch “invalid clicks” they pro-actively discount your bill accordingly. They don’t catch everything, but they do try hard. Yahoo! does the same thing, but less obviously. They don’t actually show you how many invalid clicks you’ve received, they just don’t appear to bill you for every click.
In both cases there are defined processes for requesting refunds or more commonly, credits.
Completing the documentation to request a refund isn’t simple, trivial, or a speedy process, (unless you have PPC Assurance where it’s a one click process). In fact, it’s quite complicated. Rather than confusing matters by outlining processes for both Google and Yahoo!, I’ll focus on Google. They’re the 800lb gorilla which everyone cares about.
In Google’s case, to file a request for credits for clickthroughs you believe you were improperly billed for, you need to identify all the original referrals, which means figuring out which entry in your log file is the original referral, and isolating the unique Google Click ID (gclid). You then need to document everything possible about that click, as in the course of an investigation, Google’s team might ask you for a lot of data. Be prepared. They are just trying to be thorough.
One issue you’ll face is how to claim what. The obvious documentation on the web deals with “Invalid Clicks” Unfortunately, invalid clicks don’t always mean the same thing to you as they do to Google. Not all invalid clicks are Click Fraud. To you an invalid click might be a referral for an incorrect keyword match. These do happen, but you’re unlikely to notice them in a large campaign, as too many terms are flying across your screen. This type of mistake actually gets handled by a different department at Google. Challenging to navigate, that’s for sure.
It’s not that Google actually sets out to make it difficult to claim back a refund, or to get a credit for mistakes. Simply put, Google’ a big organization with responsibilities for different issues assigned to different groups. They are trying to be as efficient as possible, but these efficiencies don’t necessarily make processes simpler for you, or your clients. They simply need to be thorough.
Is it worth your while to manually track down all the errors? It depends on your cost per click, and your volume. Is it worth doing so automatically? Definitely. At a cost of 1% of campaign spend, knowing what’s going on, when things go wrong, and how to deal with them is invaluable. Knowing you can recoup more than that means the ROI is pretty simple to work out.